Support

Help with the Xcrew app for airline crew.

Common questions

How do I get my roster into the app?

Sign in, then sync your schedule from the Home tab. Your roster, crew, duties and documents populate automatically once the sync completes.

Why is a screen empty?

Most screens (roster, weather, income, documents) fill in after your first sync. If a screen is blank, run a sync from the Home tab.

How do "Friends" work?

You and another crew member can mutually connect to view each other's rosters. Either side can disconnect at any time. Personal contact details are never shared.

How is my income estimate calculated?

It multiplies your monthly block or duty hours (from your roster) by the hourly pay rate you enter in Settings. It's an estimate only and excludes allowances, per-diems and deductions.

How do I reset my password?

On the sign-in screen, choose "Forgot password" and we'll email a reset code to your registered address.

How do I delete my account?

Go to Settings → Delete Account. This permanently removes your account and associated data.

Xcrew is an independent app for airline crew and is not affiliated with, endorsed by, or connected to any airline.